{"id":2236,"date":"2023-08-09T14:04:42","date_gmt":"2023-08-09T12:04:42","guid":{"rendered":"https:\/\/analysisnetworking.com\/troubleshooting-2\/"},"modified":"2025-07-16T20:47:13","modified_gmt":"2025-07-16T18:47:13","slug":"troubleshooting-2","status":"publish","type":"page","link":"https:\/\/analysisnetworking.com\/en\/troubleshooting-2\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n
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Troubleshooting ICT network<\/h1>\n<\/div><\/div>\n\n
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Slow applications, intermittent situation, problems with VoIP, business processes that falter, network instability, complaining users – all common complaints when ICT network failures occur. Whether it is a short-term incident or a long-term problem, within your ICT network this is a real plague. <\/strong><\/p>\n\n

Fortunately, Analysis Networking provides troubleshooting for these ICT problems. Thanks to our extensive knowledge of network architecture, applicable standards and norms, and software “behavior,” no ICT network is uncharted territory for us. <\/p>\n\n

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Having problems with your ICT network investigated<\/h2>\n\n\n\n

Using a thorough root cause analysis, we identify and visualize the causes of your network problems. The technical advice of Analysis Networking is always fact-based. By collecting measurement data, we perform in-depth analyses and make recommendations based on these data. This information enables your specialists to effectively address the existing problems and points out possible improvements that can lead to a faster and more stable ICT network. <\/p>\n\n\n\n

After these improvements have been implemented, we can perform a follow-up measurement if required. This provides you with assurance that the measures taken have been effective and that your network is functioning properly. In this way, your organization regains control of its ICT environment. <\/p>\n<\/div>\n<\/div>\n\n

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Method of troubleshooting network problems<\/h2>\n\n

We often find that operational administrators or managers unknowingly apply a trial and error approach. Unfortunately, this can lead to bigger problems. Or the solution comes at the expense of other business processes or technical chains. <\/p>\n\n

At Analysis Networking, we therefore take a thorough approach to addressing problems with your ICT network. We base this methodology on the layered OSI model. Our methodology consists of 9 different steps that we perform largely together with you: <\/p>\n\n

1. Identifying the problem<\/strong><\/h3>\n\n

We do this from the perspective of business impact. We see the problem not only as an isolated technical problem, but also want to understand how it affects business operations. <\/p>\n\n

2. Gathering facts.<\/strong><\/h3>\n\n

What is already known about the problem? And we look at what additional information we need to fully understand and address the problem. <\/p>\n\n

3. Determine approach<\/strong><\/h3>\n\n

We draw up a measurement plan and determine the corresponding actions. We also choose which measuring instruments to use for this purpose. <\/p>\n\n

4. Going through the technical chain<\/strong><\/h3>\n\n

From the block diagram to the low-level design. We evaluate the impact, risks and results of actions already taken before we were involved in the process. <\/p>\n\n

5. Inspecting the technical chains<\/strong> <\/h3>\n\n

We look for anomalies and check the core parameters. This helps us understand exactly where the problem lies. <\/p>\n\n

6. Diagnostic review and action plan.<\/strong><\/h3>\n\n

Whenever possible, we translate our analysis and diagnosis into concrete actions to solve the problem or provide a temporary solution.<\/p>\n\n

7. Implementation of the action plan<\/strong><\/h3>\n\n

8. Checking progress<\/strong> <\/h3>\n\n

We do this with our own measuring instruments and inspections. This allows us to verify that our actions are having the desired effect. We can also make adjustments as needed and interdisciplinary switching from your IT management processes. <\/p>\n\n

9. Aftercare<\/strong><\/h3>\n\n

We translate any remaining issues into an improvement plan for the next phase. This allows us to follow through and address the problem completely, from the operational aspects to the design (low level and high level). <\/p>\n\n

It is good to know that we can also diagnose the problem alone. So then we are not otherwise involved in dealing with the failure, problem or calamity. <\/p>\n\n

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Troubleshooting for your ICT network<\/h2>\n\n

With Analysis Networking, you have a reliable, independent partner to help you get to the bottom of your network problems based on factual information and thorough analysis. Do you have problems with your ICT network that have significant impact on your business operations? Would you like help identifying the cause? Then for more information, contact Bob Melgers, at sales@analysisnetworking.com<\/a> or + 31 (0)527 65 32 00<\/a>. <\/p>\n\n

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Overview of problems and associated measurement tools<\/h2>\n\n\n\n
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Performance problems & instability<\/strong><\/summary>\n

Protocol Analyzer:– Observer– Observer GigastorEthernet 10 Mb – 40 GbAnalysis across 500+ protocolsRetrospective analysis methods<\/p>\n<\/details>\n\n\n\n

Network instability<\/strong><\/summary>\n

Service Network tester:– 10 – 100 Gb Ethernet– BER (Bit Error Rate) analysis– TCP performance with RFC 6348 <\/p>\n<\/details>\n\n\n\n

Disappearance of fiber optic connections<\/strong><\/summary>\n

OTDR:– Single-mode 1310nm to 1650nm– Multi-mode 850nm & 1300nmAttenuation:– Single-mode 1310nm to 1650nm– Multi-mode 850nm & 1300nm<\/p>\n<\/details>\n\n\n\n

Failing technical chains and physical hardware<\/strong><\/strong><\/summary>\n

Following inspection methods and low-level configurations:– Protocol Analyzer– Service Network tester<\/p>\n<\/details>\n\n\n\n

Shortage of resource capacity and notifications from reporting<\/strong><\/strong><\/strong><\/summary>\n

Following inspection methods and low-level configurations:– Protocol Analyzer– Service Network tester<\/p>\n<\/details>\n\n\n\n

Performance issues with software and in business processes<\/strong><\/strong><\/strong><\/strong><\/summary>\n

Protocol Analyzer:– Observer– Observer GigastorEthernet 10 Mb – 40 GbAnalysis across 500+ protocolsRetrospective analysis methodsAnalysis drilldown front-end\/midware\/back-end<\/p>\n<\/details>\n\n\n\n

Intermittent high-impact problems<\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>\n

Protocol Analyzer:– Observer– Observer GigastorEthernet 10 Mb – 40 GbAnalysis across 500+ protocolsRetrospective analysis methodsService Network tester:– 10 – 100 Gb Ethernet– BER (Bit Error Rate) analysis– TCP performance with RFC 6348<\/p>\n<\/details>\n\n\n\n

Project acceptance tests fail<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>\n

Protocol Analyzer:– Observer– Observer GigastorEthernet 10 Mb – 40 GbAnalysis across 500+ protocolsRetrospective analysis methods<\/p>\n<\/details>\n\n\n\n

Questions about responsibilities, ownership and SLA domains<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/summary>\n

Protocol Analyzer:– Observer– Observer GigastorEthernet 10 Mb – 40 GbAnalysis across 500+ protocolsRetrospective analysis methods<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Want to know more? Feel free to contact us: <\/h4>\n\n