Slow applications, intermittent situation, problems with VoIP, business processes that falter, network instability, complaining users – all common complaints when ICT network failures occur. Whether it is a short-term incident or a long-term problem, within your ICT network this is a real plague.

Fortunately, Analysis Networking provides troubleshooting for these ICT problems. Thanks to our extensive knowledge of network architecture, applicable standards and norms, and software “behavior,” no ICT network is uncharted territory for us.

Method of troubleshooting network problems

We often find that operational administrators or managers unknowingly apply a trial and error approach. Unfortunately, this can lead to bigger problems. Or the solution comes at the expense of other business processes or technical chains.

At Analysis Networking, we therefore take a thorough approach to addressing problems with your ICT network. We base this methodology on the layered OSI model. Our methodology consists of 9 different steps that we perform largely together with you:

1. Identifying the problem

We do this from the perspective of business impact. We see the problem not only as an isolated technical problem, but also want to understand how it affects business operations.

2. Gathering facts.

What is already known about the problem? And we look at what additional information we need to fully understand and address the problem.

3. Determine approach

We draw up a measurement plan and determine the corresponding actions. We also choose which measuring instruments to use for this purpose.

4. Going through the technical chain

From the block diagram to the low-level design. We evaluate the impact, risks and results of actions already taken before we were involved in the process.

5. Inspecting the technical chains

We look for anomalies and check the core parameters. This helps us understand exactly where the problem lies.

6. Diagnostic review and action plan.

Whenever possible, we translate our analysis and diagnosis into concrete actions to solve the problem or provide a temporary solution.

7. Implementation of the action plan

8. Checking progress

We do this with our own measuring instruments and inspections. This allows us to verify that our actions are having the desired effect. We can also make adjustments as needed and interdisciplinary switching from your IT management processes.

9. Aftercare

We translate any remaining issues into an improvement plan for the next phase. This allows us to follow through and address the problem completely, from the operational aspects to the design (low level and high level).

It is good to know that we can also diagnose the problem alone. So then we are not otherwise involved in dealing with the failure, problem or calamity.

Troubleshooting for your ICT network

With Analysis Networking, you have a reliable, independent partner to help you get to the bottom of your network problems based on factual information and thorough analysis. Do you have problems with your ICT network that have significant impact on your business operations? Would you like help identifying the cause? Then for more information, contact Bob Melgers, at sales@analysisnetworking.com or + 31 (0)527 65 32 00.

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